Terms and Conditions

Terms & Conditions

Information on this web site is provided ‘as is’ without warranty of any kind, either express or implied.

While every effort has been made to provide the most accurate information, information on this web site may contain technical inaccuracies or typographical errors. Kakatu Retreat New Zealand may at any time and without notice make changes to the services it provides.

In no event will Kakatu Retreat New Zealand be liable to any party for any direct, indirect, special or other consequential damages for any use of this website, or on any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

Online Bookings

All rates are GST (15{db02b7b71ce9de1c47215da1586b5e9dc967326da35e652ca19d6368ecf9fa7c}) inclusive and are in New Zealand dollars (NZ$). Any currency exchange rate variances are customer cost.

Deposits and Payments

All reservations must be paid in full at the time of booking.

Cancellations

All cancellations must be made via Kakatu Retreat New Zealand . No refunds will apply to cancellations within 72 hours of the date of arrival.

Amendments to bookings 

All amendments must be made to Kakatu Retreat New Zealand . If an amendment results in shortening of the stay or a reduction in guest numbers it will be treated as a cancellation.

Child ages

Child ages are 1 to 12 years inclusive – where child rates are offered. There is no charge for children under 1 year old.

Check-in and check-out times

Check-in time is from 2:00 pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be arranged directly with Kakatu Retreat New Zealand .

Late check-in

If Guests are arriving later than 7:00 pm, we ask the guest to contact Kakatu Retreat New Zealand during office hours to make alternative check-in arrangements.

Credit card

A valid credit card in the name of the guest must be presented on check-in. Any damage caused during the stay, including smoking or eating in rooms may be charged against that card. Extra cleaning will incur a minimum charge of $50.00 per hour.

Pets

Pets by arrangement with Kakatu Retreat New Zealand . No aggressive pets allowed, no piddling, pooing, barking or chewing while indoors. No pets on furniture. Extra cleaning will incur a minimum charge of $50.00 per hour.

Special requests

Special requests are on a request basis only and cannot be guaranteed.

No guarantee of room availability

Your room choice may not always be available.

No Liability for loss

Guests are personally responsible for their personal effects and Kakatu Retreat New Zealand will not be liable for damages or properties lost at the lodge.